Booking Fee
To reserve your event date, we require a small non-refundable booking fee. This can be transferred to a new date if rescheduled at least 4 weeks prior to the original event. If, for any reason, we are unable to attend, the fee will be refunded in full.
Minimum Spend Deposit
For events (excluding dry hire) with under 50 guests, a minimum spend of £500 applies. For 50+ guests, the minimum is calculated at £10 per person.
This minimum spend deposit must be paid no later than 1 week before the event. After the event, if the spend target is met, your deposit will be refunded in full within 14 days. Examples:
- Card/Tab Bar (100 guests): If only £800 is spent, £800 is refunded and we retain £200.
- Bottomless Bar (100 guests): If spend is below £1,000, the full amount is retained.
Bookings & Payment
Quotes are valid for 7 days from the date of issue. We’re unable to hold unconfirmed dates beyond this period unless agreed in writing. If the balance isn’t settled by the agreed date, we reserve the right to cancel attendance. Any fees incurred during or after the event (e.g. damages, additional spend) must be paid within 7 days. Overdue accounts will be referred to a collection agency, and any recovery costs will be passed to the client.
Cancellations
If you need to cancel, we require written notice at least 28 days before your event to avoid full charges. Please note, the booking fee remains non-refundable and any additional pre-arranged costs (e.g. generator hire, glassware) must still be paid.
For cancellations under 28 days, you’ll be required to:
- Pay a £200 cancellation charge
- Purchase any stock already ordered
- Lose the booking fee
Any remaining balance may be refunded after deductions.
Access & Parking
Please ensure suitable parking and access is available at the venue. If we are supplying stock, glasses, or equipment, an appropriate unloading space must be provided. We cannot accept responsibility for delays caused by difficult access, and if access is not viable, we reserve the right to withdraw service without refund.
Bar Staff & Service
Bar staff will operate for the hours agreed in your booking summary. This cannot be changed within 24 hours of the event. Staff are not required to extend service beyond the agreed finish time.
For dry hire events, if poor-quality equipment or supplies are provided by the client, we cannot be held responsible for any service limitations this may cause.
We have a zero-tolerance policy toward abusive behaviour. If staff feel unsafe, we reserve the right to close the bar. Any damages caused as a result of disorderly conduct will be billed to the client.
Mobile Bar Setup
If any damage is caused to the mobile bar by guests, charges will apply. A written explanation and photographic evidence will be provided.
Clients must ensure a 240V socket is available within 10 metres of the bar location. We provide one extension lead. While we take care not to damage flooring, the final choice of location is the client’s responsibility.
Glassware
Biodegradable cups are supplied with all bookings (except dry hire). If you’d like real glassware, this must be requested at least 3 months before your event. Glasses are provided via a trusted third party, with a small service fee applied.
Missing or broken glassware will be charged at 4x the hire rate.
Waste Disposal
All waste created from bar service (plastic cups, bottles, garnishes, etc.) is the responsibility of the client. We’ll tidy the area and provide bin bags, but ask that you dispose of all waste appropriately.
Complaints
If something isn’t right during your event, please speak to a member of our team on the day. It’s much easier to fix things in real time. Post-event complaints are harder to resolve – but if raised, please provide as much detail and supporting evidence as possible so we can investigate.
Licensing
A valid Temporary Event Notice (TEN) or venue license is required to serve alcohol. We can apply for a TEN on your behalf if requested in writing and the relevant fee is paid no later than 4 weeks before the event.
If your venue has a license, you must ensure the named premises supervisor is present. We are not responsible for any licensing breaches caused by the client or venue.
We follow responsible drinking practices in line with drinkaware.co.uk.
Serving Underage Guests
If it comes to our attention that alcohol is being passed to guests under 18, we will pause service until the issue is resolved.
Pricing
All rates are subject to change based on event size, duration, and additional requirements. Any changes will be clearly communicated in advance.
Insurance
We carry full public and employer’s liability insurance:
- Public Liability: £5,000,000
- Employer’s Liability: £10,000,000
Proof of cover is available on request.
Other Considerations
We are not responsible for cancellations or delays due to factors beyond our control (e.g. extreme weather, traffic incidents, acts of God). If the issue is within our control, we will provide a full refund.
To stay compliant with licensing laws, final guest numbers must be confirmed at least 4 weeks in advance. If actual attendance exceeds this number, the client will be liable for any resulting fines.
Please double-check all booking details (venue address, times, contact numbers). We cannot be held responsible for issues resulting from incorrect or missing information.
Clients must be over 18 to book our services.
These terms are subject to change and will be updated as needed.